Position Title: Program Assistant
Classification: Full-Time, Hourly, Non-Exempt
Location: Guild St. Paul, 130 Wabasha St S, Ste 100, St. Paul, MN 55107
Salary Range: $15.12 – $17.80, hourly.
Guild believes that dignity is a basic human right- which is why we work hard to connect individuals to proper mental health treatment, competitive employment, and stable housing. We serve individuals 16 and older who are experiencing serve and persistent mental illness, mental illness concerns, and chronic homelessness. On any given day, Guild staff serves nearly 900 individuals in the Twin Cities metro area. Services are mobile, provided in the community when and where needed. By looking at the holistic wellness of each client we serve, we are able to facilitate healing, growth, and new quality of life.
This position is responsible for supporting the Targeted Case Management (TCM) program by accurately filing, organizing, and tracking documentation and activities in the electronic health record, enabling the team to bill for services and operate efficiently and effectively, while enhancing services to clients.
• Technology including use of personal computers, Microsoft Office Suite, faxing, scanning and attaching documents.
• The importance of customer service when working with clients and staff.
• Commonly accepted rules of grammar, spelling, and punctuation in written communications.
• Equipment used in performing clerical and office functions such as computers, copiers, and business phones.
• Organization, time management, and the ability to support multiple priorities and staff requests.
• Attention to detail.
• Written communication including composing, proofreading, and editing.
• Entering information into database programs and ability to query information for reports.
• Human relations including the understanding of and respect for boundaries, values, and personal differences.
• Working as a team member and assisting in the division of shared responsibility.
• Accuracy in typing with a speed of 45-50 wpm.
• Work in a self-directed/independent manner, meet deadlines, and prioritize competing activities.
• Analyze complex activities and self-assess work completed to ensure accuracy, correct mistakes if needed and recognize when supervision is needed.
• Creatively problem solve, including identifying the essential factors in a situation and implement an appropriate solution.
• Design and revise documents, reports, and spreadsheets.
• Be flexible and respond quickly to rapidly changing conditions in the workplace and levels in service demand.
• Establish and maintain positive working relationships with other staff members, community support program members, and clients.
• Learn about mental illness and the needs of individuals we serve.
• Participate in supervision meetings and receive guidance and direction from supervisor.
• Assist supervisor with various projects and other assigned duties.
• Positively represent the agency, program, and the individuals served.
• Promote an inclusive, diverse, culturally competent, and respectful work environment.
Education and Experiences:
Education and Experience:
• High-school graduate with two years of administrative assistance/coordination experience.
• Post high school education such as technical training or some college is preferred.
• A valid Class ‘D’ Driver’s License, reliable vehicle, satisfactory driving record and necessary insurance.
• Must not be actively receiving services from Guild Incorporated and must not have received services within the last two years.
The Program Assistant completes activities in the program offices of the Community Support Program and Guild St. Paul Area and will have interactions with recipients of the program and the public. Travel to other program sites will be required.