Position Title: Program Assistant
Classification: Full-Time, Hourly, Non-Exempt
Location: Scott County Residential, 12390 Ottawa Ave, Savage, MN 55378
Salary Range: $15.12 – $17.80 Hourly
Guild believes that dignity is a basic human right- which is why we work hard to connect individuals to proper mental health treatment, competitive employment, and stable housing. We serve individuals 16 and older who are experiencing serve and persistent mental illness, mental illness concerns, and chronic homelessness. On any given day, Guild staff serves nearly 900 individuals in the Twin Cities metro area. Services are mobile, provided in the community when and where needed. By looking at the holistic wellness of each client we serve, we are able to facilitate healing, growth, and new quality of life.
This support member to the Scott County multidisciplinary team is responsible for organizing, coordinating and monitoring all nonclinical operations of residential services under the direction of the Program Manager, Residential Services; maintaining accounting and budget records for recipient and program expenditures; operating and coordinating the management information system, and for coordination of information and resources within the program to help the staff function efficiently and enhance the provision of services to recipients.
A. Required Skills, Knowledge and Abilities
• Serious and persistent mental illness, including common diagnoses, and the challenges faced by those who experience symptoms
• Personal computers and using related software for word processing, scheduling, spreadsheet development, and database and internet applications. Related software includes Microsoft Word, Excel, Google Chrome, a customized database application, and the on-line billing system for Medical Assistance.
• Equipment used in performing clerical and office functions such as copiers, business phones, and calculators
• Organization and time management.
• Researching issues in order to resolve them.
• Math including understanding of decimals, median and average numbers, and cash transactions as well as ability to operate a calculator to perform calculations.
• Self-motivate, manage multiple priorities, cope with interruptions, and adhere to deadlines.
• Establish rapport and trust with adults with serious and persistent mental illness
• Understand the relationship and interconnectedness between program and accounting functions and function as liaison across functional areas to assure accurate and efficient billing process.
• Communicate and collaborate effectively with external contacts including county financial workers.
• Recognize and implement new systems that will increase the efficiency of administrative processes and ease the work of clinical staff.
• Develop and maintain receptive, open, and approachable lines of communications with recipients and staff, and provide a friendly environment to visitors
• Protect confidentiality of agency, personnel information, and resident data
• Establish and maintain filing systems to assure organization, accessibility, and responsiveness to requests from staff for information
• Coordinate work with others and act as part of a team to deliver quality services
• Be flexible and adapt to changing conditions in the workplace.
• Promote an inclusive, diverse, culturally competent and respectful work environment.
Education and Experiences:
B. Education and Experience
High-school graduate with two years of related administrative experience.
Post high school technical training. Bachelor’s degree preferred.
C. Other Required Qualifications
• Must be ambulatory and able to negotiate stairways.
• Valid Driver’s License, reliable vehicle, satisfactory driving record and necessary insurance.
• Must not be actively receiving services from Guild Incorporated and must not have received services within the last two years.
• Experience in social services or mental health is a plus.
D. Working Conditions
The Program Assistant completes activities in the program office and will have interactions with recipients of the program and the public. Occasional travel to other program sites will be required.