The Excelsior Group, a growing Property Management/Investment company, is looking for a Floating Leasing Consultant to join our team at our luxury Minneapolis apartments.
Schedule: Full-time; weekends may be required.
This position is primarily responsible for supporting the Business Manager in maximizing the value of the owners’ investment, while balancing the needs of current and prospective residents.
Job Responsibilities and Duties
Essential Job Functions
Meet and greet residents.
Show and lease market ready units to potential residents.
Walk vacant units to ensure market readiness and inform maintenance department of any market ready deficiencies.
Completes traffic sheets and maintain guest card files for the manager.
Update the leasing handbook.
Prepare correspondence such as thank you notes and other general correspondence as assigned by the manager.
Process rental applications for the business manager’s approval. Assist with reviewing applicant qualifications and resident approval.
Initiate resident screening.
Collect deposits, ensure that lease files are complete, and ensure the correct entries are posted in the accounting system.
Execute new lease and lease renewal process according to property standards and processes.
Conduct themselves and property business according to state and federal laws and regulations.
Provide day-to-day property performance feedback to business manager.
Establish and maintain positive resident relations (e.g. effective communications, manage resident concerns, problem solving, etc.).
Accept and assist residents in rent payment process.
Accept and assist residents in submitting their service requests.
Assist in executing the developed marketing and brand plan, including consistency and comprehensive approach through materials.
Utilize property management software to fully manage resident and prospect database.
Assist with the required weekly and monthly property reports, including variance reports and Monday morning reports by their respective deadlines.
Administer the Resident Referral and Resident Retention programs.
Assist in resolving resident complaints and provide answers to resident questions.
Perform market research and generate market comparison reports.
Assist with property marketing activities.
Assist with monitoring curb appeal, office, and model appearance and signage.
Assist with maintenance and appearance of the office, amenity area, models, and common areas of the property.
Conduct errands off the property including the purchase of supplies, post office mailings, etc.
Conduct property business according to company policy.
Assist with apartment turns as necessary.
Assist with all aspects of property management and maintenance as necessary (e.g. snow removal, cleaning, etc.)
Attend staff meetings as required.
Perform other duties as necessary to meet the needs of residents and the property.
Must be able to frequently perform tasks such as but not limited to those listed below
Push and/or pull objects weighing up to 50 pounds.
Lift and/or move objects weighing up to 50 pounds.
Use hands and arms for simple grasping, pushing, and pulling to perform light cleaning responsibilities as needed.
Perform tasks which require steadiness of motion.
Withstand heights over eight feet while performing building inspections.
Climb stairs; bend to the floor, kneel, and twist to perform building inspections.’
Mental Requirements (based on essential job functions)
Must be able to continuously perform tasks such as but not limited to those listed below.
Remember multiple verbal and written tasks/assignments given at the beginning of a period extending over long duration of time (months).
Establish vendor relations, determine and schedule work to be completed (e.g. laying carpet, painting, HVAC, landscape work, etc.).
Participate in apartment, building, and property inspections.
Assist with marketing strategies, plans, and surveys. Prepare quarterly market comparison reports. Visit competing properties as requested.
Participate in community and professional associations as appropriate.
Job Qualification Standards
High school diploma or equivalent education required. Bachelor’s degree strongly preferred.
1+ years’ leasing consultant experience preferred.
1+ years’ customer service experience preferred.
Local market experience preferred.
Working knowledge of basic accounting practices.
Knowledge of basic building maintenance procedures.
Ability to protect and maintain sensitive and confidential property, prospect, and resident information.
Excellent written and oral communication skills with the ability to read and interpret information as well as communicate effectively and deal tactfully with all levels of employees, clients, vendors, residents, owners, managers, and the general public.
Ability to complete projects in a timely manner with a well-developed sense of urgency, high attention to detail, and follow-through skills.
Strong interpersonal and client service skills with the ability to work well independently and contribute to a positive team environment.
Ability to follow instructions, respond well to management direction, receive feedback, and take accountability for work product.
Demonstrated ability to efficiently organize, coordinate, track, and complete multiple tasks as well as adjust to changing priorities.
Follow and adhere to organizational policies and procedures.
Ability to be flexible, receptive, and adapt to changing circumstances.
Ability to maintain punctual, regular, and reliable attendance.
Proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint with the willingness and ability to learn new and evolving technology as necessary.
Alignment with our core values, including passion for the position’s responsibilities, demonstrable humility and commitment to learning, high level of personal and professional integrity, commitment to excellence, a positive disposition, and the ability to take initiative and make effective recommendations.
Must have access to reliable transportation throughout the business day. Drivers must possess a valid driver’s license, acceptable driving record, and the appropriate level of vehicle insurance.
Able to read, write, spell, do basic math, speak, and understand English.
Maintain neat, well-groomed, professional appearance.
Must not pose a direct threat to the health or safety of other individuals in the workplace.
Must be able to operate:
Personal computers including laptop photocopy machine, fax machine, telephone and cellular telephone, typewriter, calculator.
Dolly, two wheeled carts, two-way radio, vacuum, and other floor cleaning machines.
The Leasing Consultant works indoors in a climate-controlled environment approximately 75 percent of the time. The Leasing Consultant will be exposed to seasonal conditions in outside weather, approximately 25 percent of the time while performing building and property inspections. May occasionally be exposed to hazardous pool chemicals while conducting building inspections.
Core hours are Monday through Friday 9:00 am to 6:00 pm on site and some weekends. Property office hours may vary from property to property. The Leasing Consultant may be required to work beyond normal schedule.
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and hours as needs prevail.
If requested and in accordance with applicable law, The Excelsior Group provides reasonable accommodation to known physical or mental limitations of an otherwise qualified employee with a disability to allow him/her to perform the essential functions of the job unless the accommodation would impose an undue hardship on the company.
The Excelsior Group is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Our Vision: To be the most admired real estate firm in the markets where we do business.
Our Mission: To provide innovative real estate solutions that create measurable value for our stakeholders.
Our Core Values: Excellence, Integrity, Initiative, Humility, Positivity, and Passion.
Has been voted one of the Minneapolis/St. Paul Business Journal’s Best Places to Work.
We offer a competitive salary and performance incentive plan.
The Excelsior Group is an equal opportunity employer and a drug free workplace.